Serve First National clients in English and French as a full time Customer Relations Agent in Montreal. Manage calls, inquiries, and account requests.
This bilingual customer service position reports to the Supervisor, Customer Service. You will process client requests through calls, fax, mail, email, and online accounts while following company policy. Mortgage experience is an asset, and the role supports residential administration departments when required.
Key Responsibilities: Answer incoming customer service calls and make outbound calls
Handle 50 to 65 calls daily
Resolve inquiries received through multiple client communication channels
Process approved changes during client interactions




Confirm resolution and customer satisfaction through follow-up
Requirements: Bilingual English and French communication skills required
Post-secondary education or equivalent work experience preferred
Strong verbal, written, and telephone communication skills
MS Office competency and capacity to learn systems
Problem-solving, critical-thinking, and attention-to-detail abilities
Bring bilingual communication, careful problem-solving, and client service skills to First National’s Montreal customer relations team.

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📌 Bilingual Customer Relations Agent (Quebec City)
🏢 First National Financial
📍 Quebec City