Use claims assistance and insurance knowledge to help travelers as a bilingual customer service representative in a permanent hybrid role. English and French are required.
You will act as a resource for insured members, their families, and medical facilities. The work includes explaining benefits, opening claim files, directing healthcare providers, and coordinating required services. Strong communication, professionalism, and computer skills support accurate client assistance throughout each claim.
Key Responsibilities: Provide information about coverage and benefits to insured members
Open claims and direct clients toward appropriate healthcare providers
Assist clients throughout claims processes and complete follow-ups
Collaborate with departments to resolve requests and complaints
Record interactions and transactions in claims management systems
Requirements: College diploma or equivalent education
Experience in customer service, telecommunications, or claims assistance
Fluency in English and French for client support
Robust computer skills using Microsoft Office and internet tools
Ability to work in a team-based environment
Bring bilingual service, claims coordination, and coverage knowledge to assist travelers and resolve insurance-related requests effectively.