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Employee Group RHPL CUPE

Rate of Pay $34.86- $41.43Hourly

Job Type Permanent Part Time

Replacement/New Position Replacement for Existing Vacancy

Posting Type Internal and External

Posting Date 11/06/2026

Application Deadline 11/20/2026

Position Summary
Customer Experience Library Technician

Responsible to support the daily branch operation and provides information and customer services. LibraryTechnicians will be assigned according to the operational needs of theorganization.

Key Duties and Responsibilities

Provides information service including reference, readers’ advisory and technology assistance

Creates engaging displays to promote library resources and services

Provides specific customer experience functions, including but not limited to:

Assisting Assistant Manager in handling customer inquiries and complaints through various channels including in person, phone, online chat and email. Interpreting library policies where appropriate. Escalates complaints to the Assistant Manager as needed.

Handling customer account related inquiries including processing fees and payments

Assisting with daily cash reconciliation duties

Monitoring and processing Meeting Room rental enquiries for management approval

Assisting and instructing customers in the use of library applications and equipment (self-serve machines, computers, photocopiers, Makerspace equipment etc.)

Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies. Assists Assistant Managers or Managers with the daily branch operation as required.

Typicalduties may include but not limited to:

Opening and closing the library building

Accessing the safe





Monitoring appropriate staffing coverage for service

Reporting building related issues or health and safety incidents

Responding to emergency situations as necessary

Supports the Customer Experience Team in delivering exceptional service to library customers

Operates under the supervision of an assistant manager, who may oversee their work either in office or from other locations

Provides job shadowing to colleagues as needed

Follows established procedures and guidelines for Health and Safety, and Customer Experience functions

Education and Experience

Library TechnicianDiploma required

Early Childhood Education, Adult Education, orotherrelatedcoursesconsidered an asset

A minimum of two years of recentrelevantexperience

Required Skills/Knowledge

Ability to work effectively and collaboratively in a teamenvironment

Commitment to excellent customerservice

Demonstrated effective written and oral communicationsskills

Good interpersonalskills

Exhibited strong problem-solving skills

Demonstrated ability to perform detail oriented tasks, follow direction andprocedures

Demonstrated knowledge and ability to complete cataloguingactivities

Ability to work flexiblehours

Richmond Hill Public Library Values

Accessibility

Accountability

Diversity

Literacy and Lifelong Learning

Respect

About Richmond Hill Public Library

Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

This position may be relocated to another location in the future to meet service needs for the community. All applicants should understand that the ability to work at any library location is a requirement of this position.

The Library will require a current Vulnerable Sector Screening from the successful applicant as a condition of employment.

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📌 Library Technician (Ontario)
🏢 Richmond Hill
📍 Ontario