Guide Caredove customers through onboarding, platform configuration, and support as a remote-first Operations Coordinator serving community health organizations.
This Operations Coordinator supports customers using Caredove, a health care software platform connecting people with community and home care services. You will understand requirements, configure forms and workflows, and improve service access. The work combines customer support, operations, documentation, and analytics across diverse client needs.
Key Responsibilities: Lead new users through onboarding and platform configuration
Document customer workflows, intake outcomes, and procedures
Support customers through chat, email, and Zoom
Manage a portfolio of customers and ongoing support
Develop tutorials and educational materials for adoption
Requirements: University graduate with one-plus year relevant experience
Experience in software customer support, operations, or analytics
Strong written, verbal, analytical, and research skills
Ability to manage multiple projects and clients
Empathetic, proactive, organized, and resourceful approach
Apply your customer support, workflow configuration, and analytical problem-solving skills to strengthen Caredove customer success remotely.