Support refugee residents through settlement services, case management, and community referrals at the Christie Refugee Welcome Centre. Help families navigate essential systems and resources.
As a Settlement Counsellor, you will provide initial settlement and case management support to shelter residents. Your work includes immigration referrals, form completion, health access, family support, and housing coordination. You will collaborate with Shelter Manager and Shelter Program staff across daily operations and programming. The position also supports residents’ education, childcare, and community connections.
Key Responsibilities: Complete settlement and family assessment action items
Provide immigration information, advocacy, and referrals
Assist residents with forms, appointments,



and services
Develop client service and savings plans
Maintain case notes and settlement documentation
Requirements: Two-year social services diploma or related degree
Relevant frontline settlement experience may be considered
Two to three years’ housing or settlement experience
Knowledge of refugee and newcomer issues
Crisis intervention and emergency first aid training
Apply settlement counselling, case management, and advocacy skills to help refugee families access services and build sustainable community transitions.

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📌 Settlement Counsellor Refugee Shelter Services (Ontario)
🏢 Christie Welcome Refugee Centre
📍 Ontario