Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities
Job Description

Client Services

Maintains records as required (e.g. incident reports, log notes, and case notes)

When required, gathers information to further assess client, needs aligned with individual support plans

When required, assist clients in creating IPP goal plans; monitor progress and aid clients in working towards set goals in order to live an autonomous lifestyle

Follow established procedures in referring clients to appropriate Salvation Army and Community resources; advocate on behalf of clients to other Salvation Army and community resources

Ensure appropriate information is communicated to residents

Ensure residency guidelines are adhered to

Monitor to ensure clients are participating in all house requirements, follow up with the client and provide feedback to House Supervisor when necessary

Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines





Administer urine screens when necessary

Refer clients to House Supervisor for interviews regarding serious behavioral issues and consequences

Attend staff meetings prepared to offer information regarding clients and services issues

Complete rounds, security checks and duties as indicated by Shift Statement of Duties

Facilitates weekly checking and updating of resident medication

Health & Safety

Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health & safety as per the Occupational Health & Safety Act & WSIB

Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected.

Working Conditions

May deal with angry and abusive clients

May encounter verbal abuse

May be required to deal with client overdose and other medical situations

May be required to lift approx. 50 lbs.

Work location is a work alone residential overnight environment

This shift requires the incumbent remain at all times

Critical Relationship Management
Governance Boards and Councils

None

Internal

Works collaboratively as part of the Gladstone team

External

Liaises with client support workers, outreach workers and other community resources to provide services to the clients

Managerial/Technical Leadership Responsibility

Supervisor of Gladstone House

Financial and Materials Management





Not applicable

Working Conditions

May deal with angry and abusive clients

May encounter verbal abuse

May be required to deal with client overdose and other medical situations

May be required to lift approx. 50 lbs.Depending on shift, may be required to work alone

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a qualified manner, exemplifying Christian standards of conduct.

Education, Qualifications And Certifications

Relevant post-secondary education in Social Services or related field

1-3 years relevant work experience in residential settings

Experience And Skilled Knowledge Requirements

Experience working with a marginalized population and issues connected to addiction and mental health

Skills And Capabilities

Ability to self-motivate and work with minimal supervision

Effective oral and written communication skills

Effective interpersonal and listening skills

Basic computer skills

Training in non-violent crisis intervention, ASIST, First Aid and CPR is an asset

Bilingualism (English and French) is an asset

Must supply a current Clear Police Reference Check for Vulnerable Sector

Compensation
The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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📌 Frontline Worker - Gladstone House (Quebec City)
🏢 The Salvation Army in Canada
📍 Quebec City