Shape end-to-end experiences at GreenShield using journey mapping and human-centered design in a hybrid Senior Service Designer position. Turn complex needs into meaningful improvements.
As a Senior Service Designer, you will uncover unmet needs across customer, partner, and employee journeys. You will work with business, technology, operations, and customer-facing teams to create future-state experiences. Your work will support stronger alignment between customer outcomes, organizational priorities, and operational realities.
Key Responsibilities: Lead discovery, analysis, and end-to-end service journey design
Create current-state and future-state journey maps
Identify pain points and design balanced service improvements
Facilitate workshops and experience visioning sessions




Translate research findings into actionable service strategies
Requirements: At least five years in service or journey design
Experience creating journey maps and service blueprints
Experience facilitating workshops and stakeholder engagements
Knowledge of human-centered design and systems thinking
Exceptional collaboration, communication, and visualization skills
Bring senior service design expertise, research skills, and journey mapping experience to GreenShield’s customer-centered transformation work.

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📌 Senior Service Design Strategist (Ontario)
🏢 GreenShield
📍 Ontario