Support Microsoft 365 and endpoint environments remotely, combining Intune, Entra ID, Active Directory, and multilingual user communication skills.
As a Senior Administrator, you will resolve Service Desk escalations across endpoint management, applications, networks, and operating systems. The position covers Outlook, Exchange, Teams, OneDrive, SharePoint, identity administration, and access provisioning. You will also handle installation and packaging requests while tracking tickets through closure with complete diagnostics.
Key Responsibilities: Manage endpoints and identities through Intune and Entra ID
Administer Active Directory, Group Policy, Okta, SSO, and MFA
Support Outlook, Exchange, Teams, OneDrive, and SharePoint




Process application installations and packaging requests
Escalate with diagnostics and follow tickets through closure
Requirements: At least five years of IT support experience
At least three years providing Level 2 support
Solid Microsoft 365 and Active Directory or Entra ID skills
Experience with ServiceNow or comparable ITSM tools preferred
Fluent language skills required for the applicable location
Bring endpoint management, Microsoft 365, identity administration, and escalation expertise to senior remote support delivery.

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📌 Microsoft 365 Endpoint Support Administrator (Quebec City)
🏢 HCLTech
📍 Quebec City