Empower enterprise IT operations with your expertise in ServiceNow ITOM and CMDB. Focus on discovery, service mapping, and optimizing event management to facilitate seamless operations.This mid-senior role requires driving reliable discovery processes and accurate relationships in the CMDB/CSDM framework. You will lead initiatives to normalize data, configure MID Servers, and implement necessary mappings between application services and infrastructures. Your responsibility also includes managing integrations with cloud platforms and documenting architecture seamlessly.Key Responsibilities:Lead ITOM Discovery to enhance CI accuracyDesign and govern CMDB/CSDM for quality assuranceImplement service mapping between applications and infrastructureOptimize event management for better incident responsesDocument operational architecture and integrationsRequirements:Proficient in ServiceNow ITOM suiteExperience with REST/SOAP/API technologiesFamiliarity with AWS, Azure, GCP cloud servicesStrong CMDB design and normalization experienceRelevant mid-senior level IT experienceEnhance IT operations through strategic discovery, mapping, and integrations effectively in this pivotal role.