Support airline customers and frontline teams through reservations expertise, service recovery, and qualified supervision at Perimeter Aviation in Winnipeg.
The Call Centre Supervisor provides day-to-day oversight for inbound representatives and leads, reporting to the Winnipeg Base Manager. This position offers real-time guidance on reservations, irregular operations, customer recovery, and complex inquiries. It reinforces service standards, monitors performance, and supports compliance with policies, procedures, and operational requirements.
Key Responsibilities:
- Provide guidance and escalation support for reservations and disruptions
- Resolve sensitive, time-sensitive, and high-impact customer issues
- Support onboarding, recurrent training, and toolbox talks
- Communicate operational updates through Microsoft Teams
- Maintain knowledge of Perimeter products, systems, and procedures
Requirements:
- Customer service-oriented approach and exceptional service commitment
- Effective verbal and written communication skills
- Strong critical thinking, analytical, and logical judgment
- Previous airline reservation software experience considered an asset
- Post-secondary aviation education considered an asset
Apply airline customer service leadership, reservation support, and calm escalation handling across Perimeter Aviation operations.