Support ServiceOntario customers through Staples Canada with detailed service guidance, accurate transactions, and professional communication in a retail store environment.
As a Customer Support Specialist, you provide total services solutions while working with ServiceOntario systems and processes. You answer questions, solve problems, anticipate customer needs, and handle escalated interactions with professionalism and tact. The role requires consistent service, secure data handling, and attention to transaction accuracy.
Key Responsibilities: Provide knowledgeable, consistent, and respectful customer service
Explain service details, fees, and eligibility clearly
De-escalate concerns and involve leadership when needed
Maintain ServiceOntario lobby standards and readiness
Complete required training and privacy protocols
Requirements: One to two years of customer service experience
Effective communication across various customer service mediums
Solid planning, organization, and prioritization abilities
Attention to detail for accurate data and transactions
Microsoft Office, database, and Internet proficiency
Apply customer service, accuracy, and ServiceOntario process knowledge while supporting secure, respectful customer experiences at Staples Canada.