Manage social media customer interactions in Vancouver with strong written communication, problem-solving, and a customer-first approach. This permanent hybrid role requires office attendance one or two days weekly.
The Customer Experience & Social Media Communications Specialist supports a growing consumer-focused company. You will handle inquiries, comments, direct messages, and proactive updates about orders, shipping, and inventory. The position also connects customer feedback with Marketing, Operations, and warehouse teams.
Key Responsibilities: Manage inquiries, comments, and direct messages across social platforms
Resolve customer issues promptly and professionally
Communicate proactively about delays, shipping, addresses, and inventory
Maintain a warm, explicit, consistent brand voice




Share recurring concerns and customer insights with teams
Requirements: Minimum two years’ relevant customer service or social media experience
Excellent written communication, grammar, and interpersonal skills
Strong problem-solving abilities and attention to detail
Customer-first approach and relevant Shopify experience are assets
Ability to work in Vancouver one or two days weekly
Apply your social media communication, customer service, and problem-solving skills to improve customer experiences across every interaction.

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📌 Social Media Customer Experience Specialist (British Columbia)
🏢 RecruitPod Global
📍 British Columbia