Lead premium hospitality standards at Altea as Front of House Manager, developing supervisors and strengthening member experiences across the club.This management role oversees Front of House Supervisors and staff across front desk, recovery services, and ProShop operations. You will develop leaders, build hospitality culture, protect member satisfaction, and act on operational data. Success depends on visible leadership and consistent standards.Key Responsibilities:Develop Front of House Supervisors and hold them accountableProtect, audit, and continuously improve member experiencesOversee front desk, recovery, and ProShop operational standardsBuild culture supporting member recognition and retentionAct on satisfaction, utilization, efficiency, and performance metricsRequirements:Three to five years managing premium hospitality, fitness, or service environmentsExperience developing supervisors or team leadsAbility to build hospitality culture across multi-person teamsUnderstanding of front desk, recovery, and retail operationsValid Standard First Aid and CPR-C maintained annuallyBring visible leadership, supervisor development, and hospitality expertise to Altea's front of house member experience.

📌 Front Of House Hospitality Manager (Vancouver)
🏢 Altea SI
📍 Vancouver