SUPPORTIVE HOUSING WORKER Ongoing Posting (depending on program need)
Employment Type - Casual
Multiple Locations
Compensation $25.60/hour-$29.77/hour
We are hiring Supportive Housing Workers seeking work on a casual basis at the following sites. You will be prompted to select geographic areas of interest in the online application form at the end of this posting.
Toronto East 11 Macey Avenue (Modular Housing Site, Victoria Park/Danforth)
Safe Bed Program (Danforth/Greenwood)

Toronto West 321 Dovercourt Road (Modular Housing Site, Dundas/Ossington)
Bailey House & 33 Beaty (King/Dufferin)
Adam's House (Sherbourne/Carlton)

Central Toronto Collegeview (Yonge/College)

Role Overview Cota's Supportive Housing Workers play a crucial role in assisting tenants with housing maintenance, independent living skills development, and personal recovery and wellness. Their support fosters tenants' self-sufficiency, empowerment, and overall well-being, ultimately contributing to the success and stability of the supportive housing program. We are seeking dynamic and innovative individuals who will work enthusiastically to deliver recovery-oriented, client and family centered services in order to meet our service user’s needs and support their personal goals!
Primary Responsibilities The Supportive Housing Worker’s duties may involve, but not necessarily be limited to:
In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program
Coordinates intake processes including: Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new service users into the program
Coordinating move-in arrangements with the new service users and their respective referral sources
Facilitating internal move-in practices/protocols with new service users, per applicable program standards/guidelines
Orientating new service users to the housing environment and Cota's service

Assists with the development of tenant Support/Goal Plans:



Plays an active lead role in ensuring that Support/Goal Plans are developed with each tenant and his/her support network and a record of this is documented in service user's chart
Shares responsibility with the Team for implementing appropriate housing supports that assist service users in pursuing/achieving their goals
Liaises with service user support networks on a regular basis
Focuses on assisting service users with:

Tenancy Related Matters, such as: Rent payments
Landlord disputes
Reducing high risk behaviours
Coping within a communal environment
Engagement within the life of the tenant community

Activities of Daily Living (ADLs), such as: Maintaining appropriate medications routines
Providing assistance and reminders relating to appointments
Establishing and/or maintaining service user personal hygiene routines
Assisting with service users' laundry routines
Maintaining and/or cleaning service users' units/rooms
Assisting service users with menu planning, grocery shopping and/or cooking
Managing and supporting service users with behavioural needs
Other supports with ADLs as identified by the Supervisor and/or Team

Other individual support requirements including, but not limited to: Community orientation
Linking to Case Management and/or other services
Situational dispute/problem resolution
Informal counselling/guidance

Supports the maintenance of safe/clean environment: Directly assists with maintaining the site in a clean and orderly state. This may involve: Cleaning/setting up vacant tenant units in order to prepare them for occupancy as scheduled, or, as required
Cleaning common areas such as common rooms/lounges after activities, common kitchen, office, staff lounge, and building exterior space area as scheduled, or, as required
Assisting with any pest control/eradication efforts, as required




Continually assessing the workplace for safety and security issues and recommending action to address any deficiencies

Coordinates/facilitates tenant meetings to promote direct service user participation in the planning of services/activities provided by Cota and to promote a safe and open forum for dialogue in relation to issues/concerns that service users may have regarding the services they receive, the environment that they live in, and any conflict/tension that they may be experiencing in relation to their living environment
Plans and facilitates group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
Coordinates the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Offers outreach support/education to landlords and housing providers through: Orientation to/education about the challenges facing our service users and their support needs
Participation in joint service user/landlord dispute meetings

Documentation and data entry: Documents all service users contacts/interactions in the appropriate service user chart according to Cota's documentation guidelines
Enters data relating to service user interactions into Cota's database system according to data collection guideline
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team

Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning
Other Responsibilities Maintains current certification and/or up-to-date training in identified Required Training areas for MH&CS; Division Service providers
Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, in particular, the Ontario Human Rights Code
Complies with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and

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📌 Supportive Housing Worker (Ontario)
🏢 Cota
📍 Ontario