About the Role
Based in British Columbia’s Lower Mainland, CPBC is seeking an experienced and motivated professional for the permanent, full-time position of Quality Improvement Specialist.

The successful candidate will be a licensed pharmacist in good standing with at least three years of relevant skilled experience, ideally complemented by experience conducting practice reviews, peer assessments, or competency evaluations within a pharmacy or health professions context. Experience in the design, development, and oversight of quality assurance programming within a regulatory or similar government-related organization would also be an asset.

Reporting to the Director of Quality Assurance, the Quality Improvement Specialist supports the design, development, implementation, and ongoing administration of CPBC’s mandatory Quality Assurance (QA) Program. Drawing on pharmacy practice knowledge and quality assurance expertise, the role contributes to the development and maintenance of QA processes, tools, and frameworks while carrying out the operational activities of the Quality Improvement Department to ensure program standards and requirements are consistently met. The Quality Improvement Specialist applies professional judgment and subject matter expertise to a variety of assigned responsibilities, helping advance continuous improvement and ensuring departmental activities align with CPBC’s policies, organizational commitments, and values. The role may also lead or support departmental initiatives and projects as assigned.

Key Responsibilities

Contributes to ongoing development, implementation, and evaluation of QA Program policies, assessment frameworks, and processes under the Health Professions and Occupations Act (HPOA).

In collaboration with Indigenous guidance,



ensures program tools and processes embed Indigenous cultural safety, cultural humility, and anti-racism principles consistent with UNDRIP.

Identifies opportunities for improvement related to the Quality Improvement Department.

Liaises with external vendors and internal key staff to ensure quality outcomes and deliverables.

Reviews, edits, and contributes to departmental materials as needed.

Supports verification of licensee QA activity records and identifies trends in assessment outcomes that signal competency or patient safety risks, individually or across groups.

Provides support to licensees on QA Program processes, expectations, and outcomes; responds to inquiries with accuracy and professionalism.

Prepares briefings, program performance analyses, and data-informed recommendations for program improvement.

Supports and facilitates advisorycommitteesand/or working groupsthat are established for the development and implementation ofQA processesasappropriate.

Contributes to QA assessor training and development and plan and conduct QA assessments as needed using defined methods.

Develops and delivers webinars, guidance materials, and online resources supporting licensee engagement with QA Program requirements.

Leads and coordinates other activities of the department as required and as directed by the Director of Quality Assurance.

Qualifications, Skills and Knowledge





Licensed pharmacist in good standing with at least 3 years of relevant work experience

Indigenous Cultural Safety training or equivalent self-directed learning

Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training an asset

Experience conducting practice reviews, peer assessments, or competency evaluations in a pharmacy or health professions context an asset

Experience in designing, developing and overseeing quality assurance programming for regulatory or similar government-related entities an asset

Experience developing educational materials and curriculum an asset

Knowledge of health legislation, code of ethics, and standards of practice

Understanding of various elements of the health care system and pharmacy practice

Strong problem-solving/analytical skills, including demonstrated proficiency in recommending solutions

Effective written and verbal communication skills

Proficient in Microsoft Office (Intermediate level of Outlook, Word, Excel, PowerPoint)

Intermediate computer skills

Demonstrated knowledge of how to apply appropriate techniques to facilitate effective change management an asset

Digital acumen with an understanding of adopting or using appropriate technologies

Strong detail orientation and drive for accuracy

Ability to build and maintain effective working relationships with all partners

Ability to exercise good judgement in protecting confidential information

Ability to use a commonsense approach and demonstrate sound judgement

Ability to organize work duties and set priorities

Ability to deliver results under pressure

Commitment to continual learning and a drive for intellectual curiosity to innovate and improve

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📌 Quality Improvement Specialist (British Columbia)
🏢 College of Pharmacists of British Columbia
📍 British Columbia