Answer healthcare inquiries and protect sensitive patient information as a Patient Care Coordinator serving Canada from home. Clear English communication is required.
This Shoppers Drug Mart position provides first-line support for patients, caregivers, physicians, clinics, medical professionals, and pharmacies. You will triage calls, index incoming documents, monitor data quality, and collaborate with program and service teams. Success includes meeting established performance and quality metrics while delivering tactful, empathetic assistance.
Key Responsibilities: Handle inbound calls about active patient files
Route calls to suitable program team members
Index documents from clinics, patients, and insurers




Monitor data integrity and take appropriate action
Collaborate for seamless patient and physician experiences
Requirements: Ability to work from a home-based office
Skilled English proficiency across written and spoken support
Minimum two-year call center experience
Strong Microsoft Office skills in Windows
Availability for rotating shifts, longer hours, and overtime
Apply call centre service, patient confidentiality, and data integrity skills to Shoppers Drug Mart healthcare support.

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📌 Healthcare Call Centre Patient Coordinator (Alberta)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Alberta