Bilingual customer service expertise meets CCM Hockey’s independent dealer support needs in a role focused on orders, returns, and solutions.
As a Customer Service Representative, you will support CCM Hockey’s independent dealers while ensuring pre-sales and after-sales service levels are met. Reporting to the Customer Service Supervisor, this position suits candidates with one to two years of similar experience, robust communication skills, and French-English bilingualism. Customer service remains central to the department’s work.
Key Responsibilities: Enter and track customer orders accurately
Process returns for independent dealers
Resolve customer issues and inquiries efficiently
Respond to customers by email and telephone
Coordinate with Distribution Centre, Credit, and Claims departments
Requirements: College diploma
One to two years of similar experience
Customer service-oriented approach
Strong communication and solution-providing skills
French and English bilingualism with teamwork ability
Support CCM Hockey dealers through bilingual communication, order tracking, returns processing, and effective customer service solutions.

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📌 Bilingual Hockey Customer Service Representative (Quebec City)
🏢 Ceridian HCM
📍 Quebec City