Guide multifamily clients through utility service launches using billing platforms, clear communication, and meticulous project coordination. Anchor Utility Company offers this client-facing role.
As a Client Onboarding Specialist, you will manage assigned properties from kickoff through setup, First Time Billing, client approval, and operational handoff. You will configure properties, coordinate internal teams, and keep several implementations moving toward completion. The work supports Resident Billing, Utility Expense Management, and Vacant Cost Recovery services.
Key Responsibilities: Set kickoff expectations and request required client information
Track milestones, deadlines, open items, and implementation progress
Configure properties using requirements, documentation, and billing guidelines
Coordinate First Time Billing and review results accurately
Hand approved billing and documentation to Operations
Requirements: Experience in utility billing, property management, or multifamily housing
Solid written and verbal communication skills
Organization and attention to detail across multiple deadlines
Proactive follow-through and independent problem-solving ability
Comfort learning software, systems, and processes
Bring client communication, billing knowledge, and implementation discipline to help multifamily properties launch services successfully.