Support Blue Moon Metals employees across Toronto and global operations using Windows, Microsoft 365, and advanced troubleshooting skills. This hybrid role requires onsite work two to three times weekly.
As Senior Technical Support Analyst, you will provide corporate, remote, and operational end-user support. The position emphasizes executive support, Microsoft Intune, Microsoft Entra ID, networking, and cybersecurity. You will resolve complex incidents and help maintain secure, productive workplaces.
Key Responsibilities: Support employees and executives with complex technical issues
Resolve Windows, mobile, Microsoft 365, hardware, and connectivity incidents
Coordinate escalations with infrastructure, cybersecurity, and application teams
Support onboarding, offboarding, deployments, refreshes,



and access requirements
Maintain incidents, procedures, and knowledge articles in IT service management
Requirements: Diploma or degree in information technology or related discipline
Typically five-plus years of corporate technical support experience
Experience supporting executives or VIP users
Robust Windows, Microsoft 365, Intune, and Entra ID knowledge
Networking and endpoint security troubleshooting experience
Apply advanced technical support, executive service, and cybersecurity awareness as Blue Moon Metals expands its global mining operations.

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📌 Senior IT Support Analyst Toronto (Ontario)
🏢 Blue Moon Metals
📍 Ontario