Clienteling specialists at Holt Renfrew cultivate loyal personal clients through phone, mail, electronic outreach, and extraordinary in-store service.
The Specialist, Designated Beauty Advisor grows sales and loyalty by acquiring new customers, developing existing clients, and retaining established relationships. The position supports assigned brand targets through product knowledge, event communication, merchandise follow-up, and service issue resolution. French and English fluency is required.
Key Responsibilities: Acquire, develop, and retain personal beauty clients
Contact clients about events and merchandise requests
Follow up on sales and client occasions
Resolve customer service issues within guidelines
Maintain buyer, vendor, and manager relationships
Requirements: High school diploma
Minimum two years commission-based sales experience
Highly cooperative team-oriented working style
Flexible availability including nights, weekends, holidays
Fully bilingual in French and English
Apply clienteling, relationship management, bilingual communication, and luxury beauty service skills as a Designated Beauty Advisor.