The Faculty of Social Sciences is seeking to appoint a Student Services Administrator (Experience) on a fixed-term basis until October 2027. This part time position is available at 0.8 FTE (29.6 hours per week).
The Faculty’s mission is to understand societal challenges to achieve social change for public good. We deliver on this aim through our approach to both education and research. Our education focuses on providing an inclusive and empowering approach that changes our students’ lives and, by so doing, contributes to broader social change. And our research involves carrying out curiosity-driven and action-oriented research to help tackle societal challenges through improved understanding.
The Student Services Administrator will join the Professional Services Team supporting York Law School and Department of Sociology. The role of Student Services Administrator is both busy and varied and involves supporting a large number of students, including international students. You will gain an understanding of a range of programme structures and regulations to respond to detailed queries. You will support the student lifecycle, from induction to graduation and take responsibility for administering a full range of administrative tasks, with the objective of sharing best practice, improving efficiency and communication. With the ability to work to tight deadlines, whilst managing conflicting priorities,



the role-holder will be expected to provide high levels of customer service at all times with a friendly, approachable, ‘can-do’ attitude.
Role Ensuring student records are up to date and accurate
Process forms relating to leave of absence, transfers and appeals
Respond in a timely manner to student queries in person, via email, phone, and the student reception
Support student engagement and visa monitoring
Contribute to the delivery of student events and forums
Creating student-focused communications across newsletters, social media and other channels
Maintain flexibility to support other Student Services teams
Skills, Experience & Qualification needed Level 2 qualification including Maths and English. (Qualifications at this level include five GCSEs at grade A*-C/ grade 4-9. Please view the full list.) We also welcome applicants with equivalent non-UK qualifications or equivalent professional experience.
Experience of working in a wide-ranging administrative role effectively balancing competing priorities
Use digital technologies including Google applications and/or Microsoft Office
Experience of providing an excellent standard of customer service to a range of stakeholders
Accurately record, analyse, interpret and report information/data
Communicate effectively in verbal and written formats
Organise activities and resources
Interview date: To be confirmed
For informal enquiries: please contact Katie Walton ([email protected])

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📌 Student Services Administrator (Maternity Cover) (New Brunswick)
🏢 University Of York
📍 New Brunswick