Deliver bilingual disability training remotely for Manulife, using case management expertise and solid program design skills to support customers nationwide. This Ontario-based role serves diverse audiences across Canada.
The Training Specialist develops and delivers learning programs for a dispersed national disability management training team. The role requires disability case management experience, including short-term or long-term disability, plus expertise in adult learning, remote training, and curriculum development. You will report to the Associate Manager of Training and Development on the National Best Practices team.
Key Responsibilities: Plan and deliver training programs across audiences, locations, and time zones
Create and maintain training curricula and materials
Develop recorded online and eLearning modules
Analyze training needs, gaps, risks, and evaluation results
Track data, provide feedback, and document processes
Requirements: Disability case management experience across benefits lines
Short-term or long-term disability experience required
Fluency in French and English for client support
Knowledge of adult learning and disability management practices
Strong analytical, coaching, and relationship management skills
Apply disability management, bilingual communication, and adult learning expertise to strengthen Manulife’s remote training programs.