Klaren is a growing Managed Services Provider (MSP) helping organizations across Canada achieve better business outcomes through technology. We deliver exceptional customer service, practical IT solutions, and trusted advice to organizations ranging from small businesses to larger enterprise environments.We’re looking for a motivatedTier 1 Service Desk Technicianwho enjoys helping people, solving problems, and building a career in IT. While this role is fully remote, occasional on-site visits to client locations in and around Calgary are required. For this reason, applicants must reside within the Greater Calgary Area.What You’ll DoAs a Tier 1 Service Desk Technician, you’ll be the first point of contact for our clients when technology issues arise. You’ll work directly with end users to troubleshoot issues, resolve incidents, and deliver an outstanding customer experience.Key ResponsibilitiesRespond to support requests via phone, email, Teams, and ticketing systems.Troubleshoot and resolve common desktop, network, Microsoft 365, and application issues.Perform password resets, account administration, and user onboarding/offboarding.Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.Assist with workstation deployment, configuration, and troubleshooting.Document issues, resolutions, and client interactions within our PSA platform.Escalate complex technical issues to Tier 2 and Tier 3 teams when required.Participate in occasional on-site visits for deployments, troubleshooting,



and project assistance.Follow established service processes and security best practices.Contribute to knowledge base articles and process improvements.Participate in our on call rotationWhat We’re Looking ForRequired SkillsStrong customer service and communication skills.Working knowledge of:Windows 10/11Microsoft 365Active Directory / Entra IDBasic networking concepts (DNS, DHCP, TCP/IP)Printers and peripheral devicesAbility to troubleshoot technical issues in a structured manner.Strong organizational and documentation skills.Valid Class 5 driver’s licence and reliable transportation.Must reside within the Greater Calgary Area.Preferred QualificationsMSP experience considered a strong assetPrevious experience in a help desk, service desk, MSP, or technical support role.Experience supporting Microsoft 365 environments.Familiarity with Microsoft Intune, Teams Phone, and SharePoint.Industry certifications such as:CompTIA A+Microsoft Fundamentals (MS-900, AZ-900)Google IT SupportOther relevant technical certificationsIdeal CandidateYou are:Friendly and approachable.Curious and eager to learn.Reliable and self-motivated in a work from home environment.Comfortable managing multiple priorities.Focused on delivering an exceptional client experience.Why Klaren?Fully remote work environmentFlexible and supportive team cultureExposure to a broad range of technologies and clientsOngoing training and professional developmentCareer advancement opportunities to Tier 2, Projects, Security, or Leadership roles#J-18808-Ljbffr

📌 Service Desk Technician (Winnipeg)
🏢 IMP Solutions
📍 Winnipeg