OpenText seeks a Senior Technical Support Specialist skilled in troubleshooting and client service for IT Operations Management Suite integrations. Shift work may be required.This senior-level specialist supports clients with complex technical issues across diverse environments. The work combines critical thinking, technical troubleshooting, communication, incident management, and product knowledge. You will help clients use OpenText software successfully while collaborating with development and other teams.Key Responsibilities:Handle first-contact technical inquiries about IT Operations Management SuiteTroubleshoot complex issues and provide alternative support optionsManage incidents, client follow-up, updates,



and resolutionsDocument software defects and client suggestions with developmentMentor teammates and contribute knowledge-base articlesRequirements:Three or more years in a technically focused environmentStrong problem-scoping and troubleshooting abilitiesRelated university or college degree, or equivalent experienceKnowledge of Windows, Linux, web servers, and HTMLUnderstanding of databases, networking, Docker, Kubernetes, and virtualizationApply technical troubleshooting, client communication, and incident management skills while supporting OpenText clients across complex environments.

📌 Senior Technical Support Specialist (Alton)
🏢 opentext
📍 Alton