Join one of theleading architectural hardware suppliers in North America
Grow your careerwithin a company with incredible culture
Be rewarded with competitive annual salary of $48,000-$58,000, plus benefits
About the Opportunity
Taymor is looking for a full time Customer Service Representative (CSR) to join our team in Delta, BC, from Monday-Friday 8:00am-4:00pm (37.5hr/week). This is a rotating, hybrid work schedule of 3 days per week from our Delta office (Tuesday, Wednesday, Thursday), and one week per month all 5 days in the office. From time to time you may be asked to come in on additional days based on business needs. It is optional to work from the office all days if preferred; our schedule aligns with our telecommuting policy, and we reserve the right to update it as business needs require.
Working with various teams within the organization to ensure end-to-end award-winning customer service delivery, your day-to-day responsibilities include but are not limited to:
Receiving, processing, verifying, and confirming inbound customer orders via telephone, fax, email, or Electronic Data Interchange (EDI)
Ensuring accuracy of inputted orders, and evaluating alternate supply for discontinued product or back orders
Providing accurate information concerning product availability, order status, product specifications, technical advice, pricing, and services, as required and upon request from customers and outside sales team members
Communicating and coordinating with other departments to resolve inquiries, including product, shipping, and billing items
Approving returns and evaluating restocking charges when appropriate




Recommending continuous improvements in products, packaging, shipping, service, or billing methods and procedures
Supporting outside sales team as needed, and assisting other Taymor associates as requested
About You
To qualify, you will need at least 2 years of experience in client-facing customer support, telephone customer service, inside sales support, or call centre experience.
In addition, the following will be considered valuable assets, but are not required:
Experience with an Enterprise Resource Planning (ERP) software such as Sage X3, JD Edwards, SAP, etc.
Technical/mechanical aptitude to learn and troubleshoot various product lines
Intermediate proficiency with MS Office suite
Accurate data entry skills with a minimum typing speed of 40 wpm
High school education; post-secondary education preferred
Experiencein manufacturing, distribution, or home building industries is strongly preferred, but not required.
Most importantly, you demonstrate an excellent, solutions-focused approach to customer service. As a positive, outgoing, and personable team player, you consistently think outside the box and take calculated risks to ensure an exceptional customer experience.
About the Benefits




In return for your hard work and excellent customer service skills, you will be awarded a competitive base salary of $48,000-$58,000 , based on skills and experience, along with a wide host of benefits including:
8 wellness days
RRSP matching
Group retirement program for employees
Extended health, dental, vision, and prescription coverage effective immediately
Life, dependent, and disability insurance
Lots of support for continuous learning to advance your skills
A family-first culture where work-life balance truly matters
Taymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
About Taymor Family-owned since 1948, Taymor was founded on a commitment to service excellence, quality, and value. Today, this commitment remains at the core of what we do: provide exceptional customer service, and deliver high-quality, contemporary door and bath hardware solutions that showcase inspired design and leave long-lasting impressions.
Over the last 75 years, our products have been installed in several award-winning residences and buildings across North America. More than projects, however, we are proudest of the many enduring partnerships we have established with developers, designers, builders, distributors, and other players in the industry. At Taymor, it’s about more than towel bars; it’s raising the bar in everything we do.
Visit our website to learn more about Taymor.

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📌 Customer Service Representative (British Columbia)
🏢 Taymor Industries
📍 British Columbia