Build customer relationships as a Markham banking contact centre specialist using empathy, consultative advice, and accurate digital navigation.
TD is hiring a full time representative supporting Personal and Commercial Banking customers. After twelve weeks of paid onsite training, you will work primarily offsite from a secure private workspace. Your responsibilities include understanding customer needs, answering inquiries, resolving concerns, and recommending suitable TD services while meeting established performance objectives.
Key Responsibilities: Understand callers’ unique banking needs and concerns
Provide friendly support through TD product knowledge
Ask questions and respond empathetically to customers
Offer consultative advice for unspoken customer needs
Balance service quality, compliance, and productivity metrics
Requirements: High school diploma or equivalent
Curiosity to help customers resolve concerns
Ability to multitask with speed and accuracy
Flexibility and resilience in challenging situations
Ability to work independently and collaboratively
Bring customer service, digital literacy, and sound judgment to TD’s Markham contact centre banking team.

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📌 Markham Banking Contact Centre Specialist (Ontario)
🏢 The Toronto-Dominion Bank (Canada)
📍 Ontario