Use case management and de-escalation skills as a casual Program Navigator with PhoenixSociety’s Mental Health and Substance Use Team. Work at Main Campus.
This position supports residents participating in the Phoenix Intensive Residential Treatment Program. You assess progress, identify support needs, and help residents develop life skills, access documentation, and engage with their communities. You also provide therapeutic support through individual and group work with adults experiencing substance use or concurrent disorders.
Key Responsibilities: Assess client progress and ongoing support requirements
Assist rental applications, identification, healthcare, training, and employment requests
Educate clients, families, and healthcare professionals




Make referrals using community resource knowledge
Discuss case concerns with supervisors and integrated services
Requirements: Community social services diploma, typically two to three years
Minimum one year relevant experience or equivalent
Therapeutic case management and group therapy skills
Trauma-informed practice and robust de-escalation skills
Vulnerable sector criminal records check completion
Bring sound judgment, therapeutic skills, and collaborative communication to PhoenixSociety’s substance use and mental health services.

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📌 Substance Use Case Manager (British Columbia)
🏢 Phoenix Society
📍 British Columbia