Summary of Duties
Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
Receive email referrals from teams and organize and follow-up
Monitor email and respond to patients
Performs telephone and reception duties.
Respond to incoming phone calls, direct inquiries to appropriate personnel/area
Greet patients on arrival
Register patients and update patient information
Schedule appointments and prepare patient schedule
Coordinate diagnostic procedures
Prepare charts
Order supplies
Coordinate with Integrated Community Program - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teamsclinic as needed
Other administrative duties as required
Support clinics scheduling and coverage
Qualifications/Skills
Completion of Medical Office Administration program or the equivalent combination of education and experience
One year of Administrative/Business experience required, in a health care setting preferred




Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook, MS Office , Accuro & Zoom
Strong attention to detail, excellent verbal and written communication skills
Outstanding interpersonal and customer service skills
Proven ability to respond effectively in stressful situations
Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
Effective time management skills and ability to multitask is essential
Advanced organizational skills and ability to prioritize in a fast-paced workplace
Excellent interpersonal skills and demonstrated ability to work in an inter-professional team
Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
Demonstrated satisfactory attendance and punctuality required

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📌 Patient Administrative Associate - ICP Ambulatory Care Services - Regular Full-Time 2026-19255 (Ontario)
🏢 Sunnybrook Health Sciences Centre
📍 Ontario