Customer service and clinic administration meet in this client-facing role at HearingLife Canada, supporting people throughout their hearing care journey.
As a Client Service Administrator, you will create a welcoming clinic environment and provide client-centered care. You will manage inquiries, schedules, files, payments, insurance claims, and inventory. Your work supports clinicians, smooth clinic operations, and positive relationships with clients and colleagues.
Key Responsibilities: Greet clients and manage inbound calls and emails
Answer customer inquiries with professionalism and warmth
Book appointments and adjust clinician schedules
Maintain client files and coordinate follow-ups
Process payments, insurance claims, and inventory
Requirements: At least two years of customer service experience
Robust organizational skills and multiple-priority management
Experience using Microsoft Excel
Ability to support clinicians and clinic operations
Interest in client-centered hearing healthcare service
Use customer service, organization, and Microsoft Excel skills to support HearingLife Canada clients, clinicians, and clinic operations.