Help TD Canada Trust customers understand banking solutions through explicit advice, customer service, and digital guidance in Montréal. Support positive branch experiences daily.
This Personal Banking Associate position focuses on relationship building, financial queries, and referrals to appropriate team members. You will address service transactions, explain mobile and online banking, and support branch operations. The role also requires accurate documentation, regulatory consistency, and responsive customer communication.
Key Responsibilities: Build confidence in emerging digital banking trends
Resolve customer problems related to banking solutions
Refer customers to appropriate staff or internal partners
Report non-standard matters and critical issues to management
Recommend improvements to branch practices and processes
Requirements: High School diploma or relevant experience
Related post-secondary or undergraduate degree preferred
Investment Funds Canada or equivalent within ninety days
Customer experience and effective written communication skills
Initiative managing changing priorities and several tasks
Bring customer guidance, relationship building, and banking process knowledge to TD Canada Trust branch services in Montréal.