Lead contact center operations remotely from Victoria, British Columbia, using bilingual communication and quality assurance expertise. Guide employees while supporting service levels and customer satisfaction.
This Bilingual Supervisor supports the Customer Service Department within Contact Center Operations. The position requires leadership, communication, and proactive problem-solving. You will monitor quality checks, manage workflow compliance, and address employee and client escalations involving policies or procedures.
Key Responsibilities: Provide leadership toward Quality Assurance goals
Monitor, track, and report employee quality checks
Support performance management and team development
Ensure workflow schedules remain compliant across departments




Resolve escalations and respond to system failures
Requirements: Two years supervising operational units with fifteen employees
Bilingual English and French communication skills
Reliability Clearance and transparent background check
Post-secondary education in a relevant administration discipline
Contact centre operations and employee engagement knowledge
Apply contact center leadership, bilingual communication, and quality assurance skills while supporting remote operations from Victoria.

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📌 Bilingual Contact Center Supervisor (Alberta)
🏢 ManpowerGroup
📍 Alberta