Coordinate truck repairs as the customer connection to the shop, using robust communication, organization, and problem-solving skills daily. Support customers from intake through pickup.
Maxim seeks a customer-focused Service Coordinator for its transportation equipment, parts, and service business. You will build relationships, understand service concerns, schedule shop work, and keep repairs moving smoothly. The role requires customer service experience and careful work-order management.
Key Responsibilities: Process customer requests and schedule work into the shop
Welcome customers and complete unit intake procedures
Interview customers about concerns and service requirements
Communicate repair updates as the shop liaison
Coordinate pickup,
close work orders, and prepare estimates
Requirements: One to two years in medium or heavy-duty trucks
Front-line customer service experience and passion for helping people
Strong listening, problem-solving, and decision-making abilities
Attention to detail with analytical and numerical skills
Comfort using Word, email, internet, keyboarding, and data entry
Bring customer service, repair coordination, and detailed communication skills to Maxim’s truck and trailer operations.