Drive patient growth through outbound sales and relationship building as a Client Experience Advisor in a contact center. Use French and English daily.
As a Patient Growth Specialist, you convert marketing-generated leads into consultations and support patients throughout their lifecycle. The full time role focuses on sales, retention, reactivation, and exceptional patient experience. You will use outbound calls, SMS, email, and web inquiries while collaborating with Marketing and Patient Care teams.
Key Responsibilities: Contact leads, patients, and consultation opportunities through digital channels
Convert leads into booked consultations by addressing needs
Execute retention and reactivation strategies to reduce cancellations




Follow up on campaigns and abandoned consultations
Maintain accurate patient records, CRM notes, and appointments
Requirements: High school diploma
At least two years of outbound sales experience
Proven ability to achieve conversion or booking targets
Strong communication, listening, negotiation, and objection-handling skills
Fluency in spoken and written French and English
Apply your outbound sales, patient engagement, and retention skills to support consultations, reactivation, and patient growth objectives.

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📌 Patient Growth Specialist Outbound Sales (Quebec City)
🏢 Vision Group
📍 Quebec City