Scotiabank seeks Customer Care Advisors in Halifax who combine attentive communication with problem-solving for inbound customer calls across Canada. Full time work starts January 2027.
This Customer Care Advisor role supports Scotiabank’s Contact Centre and Client Experience Centre. You will investigate transaction inquiries, lost cards, and billing concerns. You will apply product knowledge, digital banking support, and needs-based solutions to help customers.
Key Responsibilities: Provide advice and solutions through high-volume inbound telephone calls
Investigate customer inquiries and identify needs-based solutions
Apply expert knowledge of Scotiabank products and services
Identify opportunities to maximize each customer experience




Navigate internal systems while engaging with customers
Requirements: At least one year delivering enhanced customer service experiences
High School Diploma or recognized educational equivalent
Strong interpersonal, communication, and problem-solving abilities
Comfort navigating software and supporting digital banking options
Preferred keyboarding speed of 25–30 words per minute
Bring customer care, communication, and investigation skills to Scotiabank’s Halifax Contact Centre as a Customer Care Advisor.

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📌 Scotiabank Customer Care Advisor Halifax (Nova Scotia)
🏢 Scotiabank
📍 Nova Scotia