Coordinate manufacturing customer service for American Colloid Company in Brantford, Ontario, with organized order processing and dependable follow-up.
This full-time Customer Service Representative manages the complete order process, from placement through invoicing. You will communicate with customers and carriers, coordinate shipment appointments, and work with Sales and Global Shared Services. The position suits a customer service professional with manufacturing experience, strong written and verbal communication, and careful attention to detail. Minimal travel is required.
Key Responsibilities: Deliver prompt, accurate service through order processing and communication
Maintain accurate pricing, promotions, and customer information
Monitor assigned orders and communicate issues promptly
Liaise with Sales,
Accounting, Purchasing, Plant Operations, and Logistics
Provide complaint and corrective-action feedback to customers
Requirements: Customer service experience in a manufacturing company
Three or more years of relevant professional experience
Associate degree preferred but not required
Excellent written and verbal communication skills
Professionalism, reliability, confidentiality, and composure
Bring dependable coordination, customer communication, and manufacturing service experience to ACC's full time Brantford customer service team.