Help families navigate youth summer programs through empathetic guidance, accessible information, and proactive follow-up from registration onward.
As the primary contact, the Program Advisor supports parents and students across program offerings, preparation, locations, schedules, and expectations. You will create FAQs and Help Centre articles, address recurring questions, and identify students at risk of withdrawing. The position requires customer service judgment, explicit communication, and collaboration.
Key Responsibilities: Guide families through youth program inquiries and registration
Create and update parent-facing FAQs and Help Centre articles
Identify concerns and proactively contact students at withdrawal risk
Deliver accurate information through email and communication channels




Collaborate with cross-functional teams on participant support
Requirements: Degree in human services, business administration, HR, or related field
One to two years of customer service or client support
Patience, empathy, sound judgment, and problem-solving ability
Ability to explain information clearly by phone and email
Independent work skills with effective cross-functional collaboration
Combine family-focused service, proactive problem-solving, and clear program communication to support positive youth participant experiences.

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📌 Family Services Youth Program Advisor (Alberta)
🏢 Cella by Randstad Digital
📍 Alberta