Support financial safety, fairness, and choice at FSRA through bilingual complaint resolution and regulatory analysis. Provide calm, exact guidance to diverse audiences.
This officer role serves as a single point of contact for inquiries and correspondence within FSRA’s public affairs team. You will analyze the nature of issues, summarize information from multiple sources, and respond to complaints or emerging concerns. Your work covers regulated financial services organizations and requires research across information systems, databases, legislation, regulations, policies, and procedures.
Principales responsabilités: Determine issues arising from public inquiries and complaints
Summarize information from multiple sources into key points
Provide accurate direction and information to public representatives
Draft notes, surveys, reports,



and correspondence responses
Anticipate emerging trends and prepare appropriate messages
Exigences: Postsecondary diploma in communications, public policy, or related field
Customer service experience in regulatory, financial, administrative, or similar settings
Ability to analyze and interpret regulatory information
Experience collaborating with stakeholders on coordinated responses
Proven ability to remain calm and de-escalate complaints
Use bilingual communication, analytical judgment, research, and conflict-resolution skills to resolve FSRA inquiries and complaints accurately.

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📌 Regulatory Complaints Resolution Specialist (Ontario)
🏢 Financial Services Regulatory Authority (FSRA)
📍 Ontario