Lead managed services delivery for ACTO from the Greater Toronto Area, working remotely while applying software implementation and client support skills.
As a Managed Services Specialist, you will support established and emerging pharmaceutical and medical technology companies. You will create ACTO Omnichannel assets, deliver training, conduct health checks, manage tickets, and document client journeys. The work supports client adoption and value throughout the customer journey.
Key Responsibilities: Lead and support managed services delivery for clients
Create and manage ACTO Omnichannel assets, forms, and content
Deliver workshops and develop custom training guides
Run domain health checks and audits within package scope
Manage tickets and resolve forecasted or unexpected issues
Requirements: Two or more years of software implementation experience
Experience with agile implementation approaches
Bachelor or Diploma in Life Sciences, Applied Science, or equivalent
Proven success creating and executing implementation plans
Robust written, verbal, organizational, and communication skills
Apply software implementation, training delivery, and client relationship skills to managed services supporting ACTO customers remotely.