Use Salesforce troubleshooting and case ownership in Clariti Cloud’s remote Technical Support Analyst position serving customers across Canada.
This enterprise analyst investigates Salesforce, SaaS, cloud infrastructure, API, system configuration, and application issues. The work supports a Salesforce-native platform for municipal permitting, licensing, land management, and financials. Customer communication and CRM documentation remain central.
Key Responsibilities: Manage technical support cases from intake through closure
Investigate Salesforce, SaaS, cloud, API, and application issues
Document troubleshooting and resolutions in the CRM
Create knowledge-base articles, runbooks, and best-practice guides
Escalate evidence-based findings with reproduction steps




Requirements: At least two years hands-on Salesforce platform troubleshooting experience
Salesforce administration, support engineering, or ISV product experience
Knowledge of objects, relationships, Flow, and automation
Understanding of logs, permissions, sharing rules, and security
Customer communication and technically validated AI-assisted workflows
Bring Salesforce expertise, technical investigation, customer communication, and documentation skills to Clariti Cloud’s Canadian remote support team.

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📌 Salesforce Technical Support Analyst (Manitoba)
🏢 CanadaLync
📍 Manitoba