Work from home as a Reservations Agent, using fast data entry and customer relations skills to support hotel guests remotely. Flexible scheduling includes varied shifts, weekends, and holidays.
Sandman Hotel Group and Sutton Place Hotels are seeking Reservations Agents for their Guest Support Centre. You will become knowledgeable about participating hotels and surrounding communities while helping guests plan trips. The work includes calls, webchat, reservations, reports, emails, and loyalty inquiries.
Key Responsibilities: Answer inbound calls professionally and follow established procedures
Promote hotel properties using effective selling techniques
Complete reservations, reports, and email responses promptly
Respond to hotel, rate, facility,



and area inquiries
Manage RSVP loyalty membership inquiries and webchat interactions
Requirements: Type at least 60 words per minute
Use Microsoft Office applications proficiently
Demonstrate multitasking, detail orientation, and time management
Commit to approximately 120 hours of full-time training
Maintain a private workspace and internet speed of 50 Mbps
Use skilled communication, accurate reservations, and hotel knowledge to represent Sandman Hotel Group and Sutton Place Hotels remotely.

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📌 Work From Home Reservations Agent (Ontario)
🏢 Northland Properties
📍 Ontario