Position Summary
Tics Solutions is currently hiring a Collections Clerk I to monitor customer accounts, follow up on overdue balances and support the timely collection of outstanding receivables.

The successful candidate will work with customers to resolve billing concerns, confirm payment commitments and maintain accurate collection records while supporting positive customer relationships.

Location: Sherwood Park, Alberta

Contract: Temporary position for approximately two to three months

Responsibilities

Review customer accounts and identify overdue balances

Contact customers by phone and email regarding outstanding payments

Follow up on payment commitments and approved payment arrangements

Assist with resolving billing discrepancies and account concerns

Maintain accurate records of collection activity and customer correspondence

Escalate unresolved or delinquent accounts as required

Prepare basic collection and account-status reports

Work with internal teams to address issues delaying payment

Complete collection activities in accordance with company policies and deadlines

Perform other duties as assigned

Requirements

Minimum 1 to 2 years of collections or accounts receivable experience

Knowledge of basic accounting and accounts receivable practices

Strong verbal and written communication skills

Comfortable conducting collection calls and discussing overdue balances

Strong attention to detail, organization and follow-up skills

Ability to manage multiple accounts and priorities





Proficiency in Microsoft Word, Excel and Outlook

Experience with an ERP or accounting system would be considered an asset

Education

High school diploma or equivalent

Post-secondary education in Accounting, Finance or Business Administration would be considered an asset

Company Overview and Benefits
At TIC Solutions, we do work that matters. As a leading provider of critical asset integrity and engineering solutions, we help keep essential industries operating safely, reliably, and efficiently across North America and beyond. From infrastructure and energy to industrials and renewables, our work supports the communities where we live and work every day.

With more than 11,000 employees across 200+ locations, TIC Solutions combines global scale with local expertise, creating opportunities for employees to build meaningful careers while making a real impact. Our teams are driven by safety, innovation, collaboration, and technical excellence, and we are committed to investing in our people through growth opportunities, hands-on experience, and a strong culture of support and accountability.

Perks
Complemented by an attractive and comprehensive total compensation package, including paid time off, employer paid benefits, RRSP + Company match, tuition grants, discounted fitness memberships and insurance offerings, employee assistance programs and more! At Acuren we commit to the principles of a respectful workplace and offer tremendous opportunities to those who wish to succeed.

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📌 Collections Clerk II (Alberta)
🏢 Acuren
📍 Alberta