Healthcare referrals administration requires accurate processing, telephone communication, and electronic referral skills within a practice setting. Support patients, hospitals, and clinical teams through coordinated referral administration.
This Referrals Administrator processes insurance, government, solicitor, and patient correspondence. The position uses the e-RS electronic referral system, paper referrals, audio typing, and patient healthcare records. It also supports referral guidance, hospital queries, administrative searches, and meeting documentation when required.
Key Responsibilities: Process referrals, reports, letters, and patient requests
Produce e-RS and paper referrals, including 2WW referrals
Answer, transfer, and appropriately handle incoming telephone calls




Contact hospitals regarding referral queries
File records and input patient healthcare data
Requirements: Ability to maintain strict patient and organisational confidentiality
Ability to communicate effectively with patients and healthcare teams
Ability to recognise alternative communication needs
Commitment to health, safety, security, and infection control
Willingness to participate in practice training and reviews
Use referral processing, communication, and record management skills to support effective patient administration across the healthcare practice.

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📌 Healthcare Referrals Administrator (Ontario)
🏢 NHS Jobs
📍 Ontario