- Lead, mentor, and coach contact center teams to achieve exceptional performance
- Supervise an assigned team of contact center agents to meet and exceed brand targets
- Create a positive, engaging, and approachable team environment
- Support recruitment efforts and conduct performance reviews
- Manage daily contact center operations and handle escalated customer calls
What's Needed?
- High School Diploma or GED; Associate or College Degree preferred
- 1-2 years of supervisory experience and 3 years of customer service experience
- Excellent communication and writing skills in English
- Strong organizational and multitasking abilities with attention to detail
- Ability to lead diverse teams, identify operational improvements, and handle personnel issues professionally
What's in it for me?
- Opportunity to develop leadership skills within a dynamic organization
- Work in a fast-paced, customer-focused workplace
- Be part of a supportive team that values continuous improvement
- Contribute to a culture of excellence and service quality
- Competitive pay rate and a chance to grow within the company
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About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
📌 Team Leader (Toronto)
🏢 ManpowerGroup
📍 Toronto
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