Serve Ontario’s health care system from Kingston by answering calls, supporting claims, and safeguarding confidential information.
The Ontario Public Service is seeking a Help Desk Agent for the Health Programs and Delivery Division. Open to all experience levels, this temporary assignment supports medical professionals and clients through phone assistance and electronic claim services. Success requires organization, explicit communication, basic mathematics, and discretion when handling personal information.
Key Responsibilities: Provide phone assistance to medical professionals
Record inquiries and support electronic claim submissions
Resolve claim issues or connect clients with appropriate assistance
Check payments and correct errors using basic math




Secure private health information throughout daily work
Requirements: Experience handling inquiries by phone
Ability to communicate clearly in writing and speech
Ability to organize multiple tasks in busy conditions
Ability to recognize when additional help is needed
Experience using email, databases, spreadsheets, and word processing
Develop your help desk, claims, communication, and information-handling experience while supporting Ontario Public Service health programs.

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📌 Ontario Public Service Help Desk Agent
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