Reference Number: R2876001
Position Title: Patient Support Specialist
Department: Patient Support Services Specialty Care Canada
Location: Toronto, ON (Hybrid)
About Sanofi We’re an R&D-driven;, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
About the Job Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
The Specialist, Patient Support Process is a influential team member with the experience to help drive innovation within Sanofi Canada's Patient Support Services. This individual reports directly to the Head, Patient Support Services, and is a member of the Sanofi PSS team.
The individual is responsible for identifying gaps and developing short- and long-term process improvements across Sanofi Specialty Care and General Medicines Canada patient programs. Working alongside the Patient Program Leads, this individual helps ensure each program delivers consistent, high-quality, and compliant support, while enhancing the experience of both patients and healthcare professionals at every touchpoint.
The Specialist, Patient Support Process is accountable for developing and implementing best practices that bring consistency across the patient programs offered in our portfolio. This includes introducing digital tools to evolve PSS operations, ensuring compliance with local and global processes, and supporting audit readiness and response requirements.
Main responsibilities: Process Improvement Identify gaps across PSS programs and strategically design and implement process improvements
Implement best practices and ensure consistency across programs
Apply process improvement methods to strengthen the PSS experience at key touchpoints across the patient journey
Pinpoint where patients may fall out of a program and design workflow changes to address them
Own the end-to‑end delivery of process improvement initiatives
Digital Enablement Bring in digital tools and capabilities to evolve PSS operations
Support the rollout of recent indications and PSS initiatives, including new digital capabilities, by tracking and communicating project status




Program Oversight Maintain visibility across PSS programs to flag common challenges and opportunities for more consistent ways of working
Establish and maintain consistent standards and best practices across the Patient Program Leads' programs
Assess the operational performance of current programs and recommend design changes to improve patient and HCP satisfaction
Build a solid understanding of the patient pathway, drawing on internal partners and insights to inform recommendations
Vendor & Cross-Functional Collaboration Apply sound vendor management practices to support strong, well-coordinated partnerships
Work with franchise and cross-functional stakeholders to shape processes that improve PSS efficiency and effectiveness
Build understanding of other functions' priorities and respond with practical PSS solutions
Present findings and recommendations clearly to partners, grounded in a solid understanding of program operations
Compliance & Audit Readiness Ensure compliance with local and global PSS processes
Support audit readiness and response requirements
Strategic Support Contribute to shaping strategies with stakeholders to help deliver shared milestones
About You Required Qualifications: Strong patient focus, passion, and results orientation
Bachelor's degree; a relevant master's degree is a plus
1-3 years of relevant pharmaceutical experience, including exposure to Patient Support Services
Experience working with cross-functional stakeholders to improve patient access or create new ways of working; exposure to piloting digital capabilities is an asset
Strong collaboration, organizational, and operational skills; comfortable working independently and as part of a team
Demonstrated analytical and leadership potential, with a track record of delivering on project objectives
Effective communicator, able to present to cross-functional and cross-organizational audiences in a matrix environment
Adaptable and able to lead through shifting business priorities
Excellent writing, Excel, PowerPoint, SharePoint and Power Automate skills
Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career,



whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs
AI Usage "Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information toidentifypatterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concernregardingyour personal information. You can also contact Canada’s Privacy Officer via Sanofi’s datasubject request portal,Data Subject Rights Webform.TheData Subject Rights Webformcan also be used torequest access or correction of your personal information and file a complaint.
Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.

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📌 Patient Support Specialist - 1-year Contract (Ontario)
🏢 Sanofi Group
📍 Ontario