Protect consumers through complaint resolution and regulatory analysis with FSRA’s Market Conduct team. The scheduled work model is onsite.
This Compliance Officer manages complaints and inquiries involving financial service institutions and intermediaries, including mortgage and insurance professionals. You will assess severity, communicate with involved parties, document resolutions, and identify conduct concerns. The position also contributes to compliance procedures, policies, and legislative revisions.
Key Responsibilities: Respond to escalated inquiries from internal and external stakeholders
Analyze complaints and systemic issues affecting consumers
Communicate with parties throughout case resolution
Identify conduct trends and potential consumer impacts




Contribute to procedures, standards, legislation, and policy revisions
Requirements: Experience in a regulated financial services sector
Knowledge of conduct analysis and risk-based principles
Knowledge of regulatory tools and remediation plans
Ability to manage caseloads within stated timelines
Excellent oral, written, and interpersonal communication skills
Use complaint management, conduct analysis, and relationship skills to support fair financial services practices and consumer protection at FSRA.

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📌 Consumer Complaints Regulatory Officer (Manitoba)
🏢 Financial Services Regulatory Authority of Ontario
📍 Manitoba