Develop Starbucks partners through respectful coaching, feedback, and recognition while creating legendary customer service during scheduled shifts.
As Shift Supervisor, you assist the store manager and help shape the shift team's performance. You provide new partner training support, recognize accomplishments, address morale or performance changes, and build positive relationships. You also deliver customer-focused service, respond to needs, and maintain Starbucks operational policies and standards. Strong interpersonal skills, quick learning, communication, and teamwork support this work.
Key Responsibilities:
- Assist with new partner training
- Provide transparent, timely, respectful coaching
- Give store managers partner performance feedback
- Recognize individual and team accomplishments
- Respond to customer needs and concerns
Requirements:
- Customer service experience in retail or restaurants
- Strong interpersonal skills
- Effective oral communication skills
- Ability to learn quickly
- Ability to work as part of a team
Use coaching, communication, and customer service skills to strengthen partner performance as a Starbucks Shift Supervisor.