Work with Cencora’s Innomar Strategies as a bilingual healthcare caseworker, supporting patients, clinics, and pharmaceutical programs across Canada.
This full time, 12-month contract focuses on case-management methods within patient and provider support services. You will act as a key contact, manage program calls, document activities, and contribute to market research involving healthcare professionals and patients. Medical or pharmaceutical experience is an asset.
Key Responsibilities: Act as primary contact for assigned patient caseloads or clinics
Manage program calls and conduct required outbound communications
Support market research with healthcare professionals and patients
Provide feedback on protocols, databases, and processes
Help train new caseworkers through observation and call monitoring
Requirements: High school diploma, GED, or equivalent experience
Two-plus years in related support or coordination fields
One year of customer service experience required
French and English bilingualism required for customer contacts
Proficiency with Microsoft Office programs and company systems
Use bilingual service, healthcare coordination, and case-management capabilities to support Innomar Strategies patients and clinical partners.