Coordinate equipment repairs and customer communication as a Service Advisor with Toromont Cat in Sudbury, Ontario, working full-time.
This Service Advisor position supports service operations through repair scheduling, work-in-progress processing, and accurate documentation. You will coordinate with Technicians, Supervisors, Coordinators, MSRs, and PSSRs. The work includes customer follow-up, parts sourcing, warranty processing, and invoicing support.
Key Responsibilities: Schedule machine repairs and preventative maintenance for Technicians
Update and manage Service Scheduler accurately
Provide customer support and repair follow-up
Open work orders and verify warranty information
Review daily WIP for invoicing and KPIs
Requirements: Minimum post-secondary education
Minimum five years of service operations experience
Secure, environmentally sound, and healthy work behaviours
Ability to coordinate repair deadlines with service teams
Ability to maintain accurate service documentation
Use service operations, scheduling, and customer support expertise to coordinate Caterpillar equipment repairs for Toromont Cat.

#J-18808-Ljbffr

📌 Service Advisor Equipment Repairs (Ontario)
🏢 TCAT Div of Toromont Industries
📍 Ontario