Vendor Reporting & Performance Monitoring
Welcome to the intersection of energy and home services. At Direct Energy, an NRG company, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.directenergy.com. Connect with NRG and Direct Energy on Facebook, LinkedIn, and follow us on Twitter.
Job Summary The Credit/Collections Reporting Analyst delivers analytical support for Direct Energy’s active and inactive credit and debt portfolios. Through reporting and analysis, the role assesses credit risk strategies, portfolio results, dunning effectiveness, and bad debt trends to inform operational and strategic decisions.
As part of the Direct Energy Consumer Credit & Collections team, the Analyst provides insights into portfolio risk, scorecard results, and broader business performance.
Success in this role requires solid cross-functional collaboration and practical expertise in risk management, analytics, and reporting.
Essential Duties Reporting & Analytics
Develop and maintain performance reporting for active and inactive portfolios
Track credit risk, delinquency, and bad debt trends
Create dashboards, scorecards, and operational reports
Deliver variance analysis and actionable performance insights
Support portfolio forecasting and modelling
Ensure vendor reports are accurate and timely
Business Intelligence & Data Management
Build tools to extract, combine, and analyze data from multiple systems
Produce ad hoc reports and analyses




Support operational and strategic analytics
Identify opportunities to improve reporting and processes
Contribute to business intelligence and data governance initiatives
Vendor Reporting & Performance Monitoring
Develop and maintain vendor scorecards
Monitor the accuracy and timeliness of vendor reporting
Validate vendor data and performance measures
Investigate and resolve reporting discrepancies
Analyze vendor performance and provide insights
Process Improvement & Strategy Support
Contribute to process improvement initiatives
Prepare business cases and loss-and-gain analyses
Provide insights to support bad debt targets
Provide analytical support for operational and strategic initiatives
Recommend policy and process enhancements
Support cross-functional improvement efforts
Cross-Functional Collaboration
Partner with Credit, Collections, Finance, Operations, and external vendors
Support Supply Chain, Sales, and Marketing as needed
Participate in cross-functional project teams
Provide analysis to guide operational decisions
Minimum Requirements Education A Bachelor’s degree in Business Analytics, Data Science, Computer Science, or a related field from an accredited four-year institution is preferred
A two-year diploma combined with relevant work experience may also be considered
Experience At least three years of experience in credit, collections, risk, or business analytics
Strong background in analytics and reporting
Advanced Microsoft Power BI skills, including DAX, Power Query, and data modelling
Experience using SQL, Python, R, or similar languages to create views and data consumption layers and to transform and integrate SQL database data
Experience analyzing large datasets
High attention to detail and accuracy




Experience working across functions and teams
Preferred Qualifications Experience in the utility or energy industry
Collections or bad debt analysis experience
Vendor performance reporting experience
Experience in a regulated environment
Familiarity with SAP, Salesforce, NICE, or comparable systems
Technical Skills Advanced Microsoft Excel
SQL and PL/SQL
SAS Enterprise Guide or Base SAS preferred
Microsoft Word, PowerPoint, and Access
Data visualization tools, preferably Power BI or Tableau
Working knowledge of Visual Basic or VBA preferred
Key Skills & Competencies Advanced analytical and problem-solving ability
Expertise in data mining and analytics
Sound independent judgment and initiative
Strong planning and organizational skills
Ability to balance multiple priorities
Clear communication and presentation skills
Effective stakeholder management and collaboration
Ability to develop compelling business cases
Risk assessment and decision-support capability
Commitment to continuous improvement
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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📌 Credit Collections Reporting Analyst (Alberta)
🏢 NRG Energy
📍 Alberta